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FREQUENTLY ASKED QUESTIONS

Our Policies

WHAT IS YOUR RETURN POLICY?

At Mardon Australia we pride ourselves on producing and delivering high quality products.

  • If the product you purchased is faulty a full exchange or refund of both product and shipping cost will be offered.

  • Change of mind is exchangeable only (shipping cost not included).

  • Satisfaction Guaranteed. If the product doesn't live up to standards a full exchange or refund of both product and shipping cost will be offered.

  • We only refund/exchange faulty products that have failed in their normal uses. Damaging or breaking the part by force or mistreatment is not covered.​​

OUR PRIVACY POLICY

We value privacy as much as you do and retain not personal information after the transaction has been completed.

  • We collect you name, email, phone number, address for shipping purposes only.

  • We hold your shipping details only until your order has been sent.

  • Credit card transactions are processed securely and no card details stored.

  • We do not pass on any details to 3rd parties

DELIVERY POLICY

After payment is received all orders will be processed and shipped. Email confirmation will be provided.

  • Your order will be shipped in 1-2 days (Monday to Friday only) Orders placed on a weekend, public holiday(NSW) or after business hours (7am-3pm) will be processed and shipped the following day.

  • All orders are shipped and trackable with Australia Post.

  • Within Australia this usually takes 3-5 Business days.

  • Overseas shipping to New Zealand usually takes 8-12 business days.

  • Tracking details will be provided to email address given.